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Awaiting Order Arrival

1. Has my order been shipped?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number and a link to check the delivery status.

2. How can I track my order?

You can track your order using the tracking number provided in your shipping confirmation email. Simply click the link or visit the courier’s website (e.g. DHL, FedEx, Aramex) and enter your tracking number.

3. How long does delivery take?

Delivery times vary by location:

  • Southeast Asia: 3–5 business days

  • Middle East & Europe: 5–10 business days

  • Others: 7–15 business days
    Please note: delays may occur during peak seasons or due to customs clearance.

4. Why hasn’t my tracking information been updated?

Sometimes tracking updates are delayed by the carrier. Please allow 1–3 business days for the latest info to appear. If there’s no update for more than 5 days, contact us.

5. My package is marked as delivered, but I haven’t received it. What should I do?

Please check with your household members, neighbors, or building management. If still not found, contact the courier directly or reach out to us — we’ll help follow up.

6. Can I change my delivery address after the order is placed?

If your order hasn’t shipped yet, we can help update your address. Once shipped, we are unable to change it. Contact us as soon as possible for assistance.

7. My order is taking longer than expected. What should I do?

We’re sorry for the delay! Please contact our customer service with your order number. We will follow up with the shipping provider and keep you updated.

Ordering & Payment

1. How do I place an order?

Simply browse our products, select your preferred item, and click “Add to Cart.” Once you're ready, proceed to checkout and follow the steps to complete your order.

2. What payment methods do you accept?

We accept a variety of payment methods including:

  • Credit/Debit Cards (Visa, Mastercard, AMEX)

  • Apple Pay / Google Pay

  • Bank Transfer (where applicable)

3. Is my payment secure?

Yes! All transactions are encrypted and processed through secure payment gateways to ensure your personal and financial information is safe.

4.Do I need to create an account to order?

No, guest checkout is available. 

5.Will I receive an order confirmation?

Yes. You’ll receive a confirmation email with your order details shortly after placing your order.

6.Can I use multiple payment methods for one order?

At the moment, we only accept one payment method per order.

After sales

1. What if I receive a damaged or defective item?

We’re sorry for the inconvenience! Please contact us within 7 days of receiving the item, and provide photos of the damaged or defective product. We will arrange a replacement or refund.

2. Can I return or exchange an item?

Yes! We offer a 30-day return/exchange policy. Items must be unused, in original packaging, and in resellable condition. Contact our support team to initiate the process.

3. How long does the refund process take?

Refunds are typically processed within 3–7 business days after we receive and inspect the returned item. The money will be returned via your original payment method.

4. Do I have to pay for return shipping?

Return shipping fees may apply unless the item is defective or incorrect. Please contact us for more details based on your case.

5. I received the wrong item, what should I do?

Our apologies! Please contact us immediately with your order number and a photo of the incorrect item. We’ll arrange for the correct product to be sent to you ASAP.

6. What if I haven't received my refund yet?

Please allow a few business days for your bank to process the refund. If it still hasn’t arrived after 7 business days, feel free to reach out to our support team for assistance.

7. How do I contact customer service?

7. How do I contact customer service?

You can reach us via:
→contact us
Working Hours: Monday – Saturday, 9AM – 9PM 

Refund

1. How can I request a refund?

Please contact our customer service team with your order number and reason for the refund. If eligible, we will guide you through the return and refund process.

2. Under what conditions can I get a refund?

You can request a refund if:

  • You received a damaged, defective, or incorrect item

  • Your order was not delivered within the promised time

  • You returned an item in its original condition within 30 days

3. How long does it take to receive my refund?

Refunds are usually processed within 3–7 business days after we receive and inspect the returned product. The amount will be returned via your original payment method.

4. Can I get a full refund?

Yes, full refunds are available for damaged, defective, or wrong items. For returns due to personal reasons (e.g. change of mind), shipping fees may not be refunded.

5. What if I haven’t received my refund yet?

  • First, check your bank account or payment app again

  • Then contact your credit card company or payment provider

  • If it’s still not received after 7 working days, please contact us

6. Do you refund shipping costs?

If the return is due to our error (wrong/damaged item), we will cover the return shipping. For other reasons, the customer may bear the shipping cost.

7. Can I cancel my order and get a refund?

If your order has not been shipped, yes, you can cancel it and get a full refund. If it’s already shipped, you will need to return the item once received.